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Frequently Asked Questions

If you have questions we haven’t answered here, or want to get in touch with us for another reason, please feel free to email

It is free to try FindyourHCP for 7 days. Create your employer profile and create shifts to match with pre-qualified prospects. Pay only when you match with a healthcare practitioner matches your profile.

When a healthcare practitioner signs up at, we ask them questions about their experience, education, areas of expertise/specialization. They provide us with their registration information for the College they belong to, associations they belong to and liability insurance. We use references and documentation to pre-qualify healthcare practitioners for jobs. They are then released into our database where we use an algorithm to match the healthcare practitioner to the employer jobs based on their data points.
When a healthcare practitioner accepts a match - after you and the employer have sent the interest to them, both you and the healthcare practitioner will receive a text message and email that will stipulate the details of the shift. If you receive interest from a healthcare practitioner for a job the same will happen once you accept them for the job. Please refer to the Rules of Engagement section of our terms and conditions to make sure you understand your responsibilities as being part of this community platform.
You pay the healthcare practitioner directly for their services. Please coordinate payment details at the start of their shift to avoid any delay in the healthcare practitioner receiving payment. You do have a service level agreement with to ensure healthcare practitioners are paid within 45 days of their shift.
We require healthcare practitioners, as part of their service level agreement, to provide at least 24 hours notice to cancel an accepted shift or work assignment. For any cancellations within 24r hours, the healthcare practitioner risks losing access to the platform for 1 year. You, as the employer, would receive $200 to cover loss of the healthcare practitioner for the shift. For more information please refer to the Rules of Engagement section of our terms and conditions.
We understand that the unexpected may arise, which may force you to cancel a confirmed shift or work assignment. However, if you fail to show up for a shift without prior notice, or if you arrive late or fail to stay for the entirety of your shift, the practitioner may be subject to an administration charge of $250, which will be paid to the provider for the inconvenience and to cover expenses. For more information, please refer to the rules of engagement

The healthcare practitioner will be removed from accessing for at least one year as punitive action. We take the quality of healthcare practitioners and employers seriously and will remove any members that are not committed to our community standards from accessing jobs within this database.
Job opportunities can be posted as far as 3 weeks in advance, right up to 12 hours before the shift starts. For best results, we suggest you post as soon as you know you will need someone.
The more flexible you are with your criteria, the greater your chances of finding a match. Our platform uses data points to make the match and therefore the more data points there are, the narrower the search results. If your search comes up with no matches, consider adjusting your criteria and try again. If you continue to have trouble finding matches, please contact us.
We are so happy you found a permanent match! In the event that you wish to enter into a permanent relationship with a healthcare practitioner you engaged with on our platform, you must let us know as soon as possible. As part of the terms and conditions, you are required to pay a fee to to engage in the permanent relationship. For more information, please review terms and conditions and email us at
If you have questions we haven’t answered here, or want to get in touch with us for another reason, please feel free to reach out. We would be delighted to answer them via email or speak with you on the phone. If you’re ready to give us a try, you can do so completely free of charge by clicking below.

If you are outside our current service area, please feel free to contact Customer Service at and we will be happy to review when we will be available in your service area. Please note our expansion across Canada and into parts of the USA will commence in 2021.