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Customer Care Hotline

1-800-959-5525


Email
contactus@findyourhcp.com
Address

PO BOX 42462 Vellore PO
Woodbridge, ON L4H3M2
CANADA

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Support and FAQ

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Frequently Asked Questions

It’s completely free to sign up and create your employer profile. Create shifts and match with qualified prospects. Pay only when you accept a match.

When a practitioner signs up for FindyourHCP we ask them questions about their experience, education, and areas of specialization. They must provide their registration number(s) for the specific colleges and associations of the specialities in which they wish to work, and they must be a member in good standing within the college or association. They also provide us with a list of references. We use the information provided to match the practitioner with providers looking for someone with their specific capabilities and experience.
Once a practitioner accepts a match – which means they have accepted the job – they will be provided with all the details needed to show up prepared and on-time. You will also be able to communicate directly with your matched practitioner through the FindyourHCP platform, and you are encouraged to connect with them to confirm any logistics and to receive their payment details. Please refer to the rules of engagement to make sure you review and understand all of your and the provider’s responsibilities.
You pay the practitioner directly for their services. After the practitioner accepts a match, please be sure to coordinate with them to receive payment details.
We require practitioners to provide at least 24 hours notice to cancel an accepted shift. We understand that the unexpected may arise, which may force a practitioner to cancel a confirmed shift or work assignment at the last minute. In these circumstances, we require a valid explanation for cancellations within 24 hours. Without proper justification, the practitioner will be assessed an administrative charge of $250, which will be paid to the provider for the inconvenience and to cover expenses. For more information, please refer to the rules of engagement
We understand that the unexpected may arise, which may force you to cancel a confirmed shift or work assignment. However, if you fail to show up for a shift without prior notice, or if you arrive late or fail to stay for the entirety of your shift, the practitioner may be subject to an administration charge of $250, which will be paid to the provider for the inconvenience and to cover expenses. For more information, please refer to the rules of engagement
Job opportunities can be posted as far as one calendar year in advance, right up until a few hours before. For best results, we suggest you post as soon as you know you will need someone.
The more flexible you are with your criteria greater the chances are of finding a match. If a search comes up with nothing, consider adjusting your criteria and try again. If you continue to have trouble finding matches, please contact us
In the event that you wish to enter into a permanent relationship with a practitioner that you were matched with through FindyourHCP, you must let us know. Providers are required to pay a fee to FindyourHCP to engage in a permanent relationship originated through our service. For more information, please refer to the rules of engagement
If you have questions we haven’t answered here, or want to get in touch with us for another reason, please feel free to reach out. We would be delighted to answer them via email or speak with you on the phone. If you’re ready to give us a try, you can do so completely free of charge by clicking below.